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CodeQuan Technologies

Legal

Refund Policy

Effective date: 1 June 2026 · Applies to all projects undertaken by CodeQuan Technologies Pvt. Ltd.

At CodeQuan Technologies Pvt. Ltd.(“CodeQuan”, “we”, “us”, or “our”), we are committed to transparent, fair business practices. This Refund Policy explains how payments are structured, when refunds apply, and how to raise a dispute. Please read it carefully before engaging our services.

1. Payment Structure

We do not collect the full project amount upfront. All projects are billed in milestones agreed upon in the signed Statement of Work (SOW) or Project Agreement. A typical structure is:

  • Advance / Kickoff: 30–40% of the total project value, payable before work begins. This covers planning, wireframing, architecture, and resource allocation.
  • Mid-project Milestone(s): 30–40% payable upon delivery and client approval of the agreed milestone deliverable(s).
  • Final Delivery: Remaining 20–30% payable upon final delivery, testing sign-off, and handover of source code / deployment credentials.

The exact milestone breakdown is documented in your project agreement. No payment beyond the advance is due until the corresponding milestone is delivered and approved by you.

2. Free Revision Policy

Every project includes up to 2 rounds of revisions at no additional cost, within 30 calendar days of the delivery of each milestone. Revisions must relate to the original scope defined in the SOW. Requests that constitute new features or scope changes will be quoted separately as a change request.

3. Refund Eligibility

3.1 Undelivered Milestone

If CodeQuan fails to deliver an approved milestone within the timeline specified in the project agreement (plus any mutually agreed extension), you are entitled to a full refund of that milestone's payment. The refund will be processed within 7–10 business days of the written refund request.

3.2 Cancellation Before Work Begins

If you cancel the project within 48 hours of making the advance payment and before any design, development, or planning work has commenced, you are eligible for a full refund of the advance.

3.3 Cancellation After Work Has Commenced

If you cancel the project after work has commenced, refunds are calculated based on the work completed at the time of cancellation:

  • Less than 25% of milestone work completed: 75% refund of that milestone's payment.
  • 25%–50% of milestone work completed: 50% refund of that milestone's payment.
  • More than 50% of milestone work completed: No refund is applicable for that milestone. Deliverables completed up to that point will be handed over to you.

All advance payments are non-refundable once project planning and resource allocation have begun, except as described in section 3.2.

3.4 30-Day Post-Delivery Defect Warranty

We provide a 30-day free defect warranty from the date of final delivery. During this period, any bugs or defects arising directly from our code will be fixed at no additional charge. This warranty does not cover:

  • Issues arising from third-party services, APIs, or hosting infrastructure.
  • Modifications made to the code by you or a third party after handover.
  • New feature requests or scope changes.

4. Non-Refundable Items

  • Third-party costs paid on your behalf (domain registration, hosting, API subscriptions, stock assets, software licences, etc.).
  • Any milestone payment where the deliverable has been approved by you.
  • Advance payments once project planning, wireframing, or resource allocation has commenced (except as in section 3.2).
  • Payments for completed work in a cancelled project where more than 50% of that milestone was delivered.

5. How to Request a Refund

To initiate a refund or dispute, please:

  1. Email us at hello@codequan.in with the subject line “Refund Request — [Your Project Name]”.
  2. Include your project agreement reference number, the specific milestone in question, and a description of the issue.
  3. Our accounts team will acknowledge your request within 2 business days and aim to resolve it within 7–10 business days.

Approved refunds are processed to the original payment method. Bank transfer timelines may vary (typically 3–5 additional business days).

6. Dispute Resolution

In the event of a dispute that cannot be resolved through the refund request process, both parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, with jurisdiction in Kolkata, West Bengal, India.

7. Governing Law

This Refund Policy is governed by the laws of India. Any legal proceedings arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued engagement of our services after such changes constitutes your acceptance of the revised policy.

9. Contact Us

For questions about this policy, please reach out: